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Lodging a Complaint Through Branches
Level 1

To register your query/request/complaint as follows:

Visit your home branch  OR
Write an email to branches  OR
Through calling on branch Landline number

Individual branch details are available on Bank's website under section "contact us" at Branch Locator (Click Here)

Nodal officer at branch for persons with disabilities is respective "Branch Manager/ Branch -In charge"

Level 2

If LEVEL 1 doesn't meet your expectations, you may contact Region: To view the name, contact details and email address of respective Regional Head, please click here.

Level 3

If LEVEL 2 doesn't meet your expectations, you may contact our Principal Nodal Officer. The details as follows:

Name -Mr. Surendra Brahmankar
(Principal Nodal Officer)
Contact No โ€“ 020-67085261
Email ID -

Name of Nodal Officer for person with disabilities
Name -Mrs. Sonali Thakur
Contact No โ€“ 020-67085133
Email ID
Lodging a Complaint Through Departments
Level 1

To register your query/request/complaint through departments as follows:

Write an email to department by clicking on below link / email Ids

Level 2

If LEVEL 1 doesn't meet your expectations, you may contact our Principal Nodal Officer. The details as follows:

Name -Mr. Surendra Brahmankar
(Principal Nodal Officer)
Contact No โ€“ 020-67085261
Email ID -

Name of Nodal Officer for person with disabilities
Name -Mrs. Sonali Thakur
Contact No โ€“ 020-67085133
Email ID
Banking Ombudsman

If LEVEL 1, 2, 3 doesn't meet your expectations OR if your issue remains unresolved after 30 days of lodging of complaint at Bank, you may contact RBI Ombudsman Office

  1. Through RBI Complaint Portal โ€“ https://cms.rbi.org.in
  2. Through Call at Call center CRPC โ€“ Toll Free- 14448
  3. Through letter you may write to โ€“ Centralized Receipt and Processing Center (CRPC), 4th Floor, Reserve Bank of India, Sector 17, Central Vista, Chandigarh - 160017

Unauthorized Electronic Transaction: Complaint Registration


Unauthorized Transaction Amount*

Channel used for Unauthorized Transaction*

Unauthorized Transaction Details*

Date (dd/mm/yyyy)

Time

Merchant (ATM / POS): Name and Location

RRN/Reference Number

Amount

Enter details of one unauthorized transaction (Mandatory*).

Enter details of other unauthorized transactions (If any).

My card was in my possession*

Acknowledgement

I hereby declare that neither me nor my family member / representative performed / authorized the above transaction(s).

Further I hereby declare that I have not shared my login credentials / PIN / password / OTP/ CVV with any other person.

I declare that above given information is true and correct to the best of my knowledge.

I understand that I can be held liable for all charges incurred if dispute raised by me is found invalid.

I agree to pay the charges levied by the bank for the same including the cost incurred for investigation of my claim.

I hereby authorize the Bank to deactivate the card on which the unauthorized transaction took place.